Following the Prime Minister’s address on Monday 23rd March, we have implemented with immediate effect the Royal College of Veterinary Surgeons’ (RCVS) advice that veterinary practices must reduce face-to-face contact, switching to providing emergency care only and fulfillment of urgent prescriptions.

The RCVS Code of Professional Conduct states that it is the responsibility of vets to take steps to provide 24-hour emergency first aid and pain relief to animals. Even during this epidemic, we will need to continue to carry out this important work. The RCVS believes that veterinary surgeons who are providing this essential work can be considered key workers. Green Vets will therefore remain open to provide this essential service for your pets.

We ask our clients to be considerate and patient while we try to maintain this essential service. Normal procedures will be disrupted as we no longer admit anyone other than our core staff onto the premises.

Only urgent cases will be seen. Please ring the surgery on 01904 393 393 if you have any concerns about your pet. We are still available 24/7 for advice. We can often help by discussing your pet’s needs over the phone and decide if they need to be seen or if medication can be dispensed. In some cases, where immediate action is necessary in the interest of animal welfare it is essential that a physical examination of your pet needs to take place. Our vets have the knowledge and skills to make this assessment and act in your pet’s best interest. We will never abandon an animal in need.

Always first ring the surgery on 01904 393 393 so we can give you an allocated slot in case you need to come in. This also applies to collecting medication for your pet. For security and drug-control reasons, medication can not be left outside. It will be handed to you by a member of staff in the car park. Payment can no longer take place in the clinic, please pay up-front over the phone before collecting medication. As daily drug deliveries to the practice have been reduced in frequency, we ask our clients to give us at least one week’s notice if you require any ongoing medications for your pet.

When you arrive at the surgery, we ask you to wait in the car park and ring us when you have arrived. This applies to collecting medication as well to if your pet needs to come into our clinic.

If your pet needs to be examined or admitted, a member of staff will come out and take your pet off you. They will maintain distance other than for a brief moment when the dog lead gets passed. Please make sure dogs are put on a secure lead and collar that does not slip off. Cats should be in a secure carrier that can be disinfected, so no cardboard boxes or wicker baskets. The vet will examine your pet whilst you wait in the car. Make sure you have your mobile phone with enough battery-charge with, so the vet can talk to you whilst examining the animal.

Normal payment procedures are disrupted during this phase of social distancing. Our staff will instruct you on how to pay over the phone following treatment of your pet.

According to the OIE, the current spread of COVID-19 is a result of human-to-human transmission, and, to date, there is no evidence that companion animals can spread the disease. IDEXX-laboratories evaluated thousands of canine and feline specimens during validation of a veterinary diagnostic test for the coronavirus disease 2019 (COVID-19) and have seen no positive results in pets for SARS-CoV-2, the coronavirus strain responsible for the COVID-19 outbreak in humans.

All these measures are designed to keep you and our staff safe whilst continuing to provide our essential health service for your pets as long as possible. Thank you for your understanding.

Stay safe!

Green Vets.