During the current COVID19 epidemic, Veterinary Surgeries need to carefully balance the health and safety of staff and clients against the duty to provide veterinary care for animals in need.

The RCVS Code of Professional Conduct states that it is the responsibility of vets to take steps to provide 24-hour emergency first aid and pain relief to animals. Even during this epidemic, we will need to continue to carry out this important work. The RCVS believes that veterinary surgeons who are providing this essential work can be considered key workers. Green Vets will therefore remain open to provide this essential service for your pets.

We follow the RCVS (Royal College of Veterinary Surgeons) flowchart effective from 14th April 2020 (updated 6th January 2021) to help us make the decision which cases can be seen and which will be dealt with remotely:

For those cases where a physical examination is not warranted under the current disease control measures, we offer telemedicine appointments at a reduced price of £22. These can be booked just like normal consultations by ringing 01904 393 393. You may be asked to send supporting photo and video material to help Rob and Anne diagnose your pet’s condition and dispense appropriate medication. In addition to this, we still operate a 24/7 service for urgent cases. We will never abandon an animal in need.

Always first ring the surgery on 01904 393 393 so we can give you an allocated slot in case you need to come in. This also applies to collecting medication for your pet. For security and drug-control reasons, medication can not be left outside. It will be handed to you by a member of staff in the car park. Payment can no longer take place in the clinic, please pay up-front over the phone before collecting medication.

When you arrive at the surgery, we ask you to wait in the car park and ring us when you have arrived. This applies to collecting medication as well to if your pet needs to come into our clinic.

If your pet needs to be examined or admitted, a member of staff will come out and take your pet off you. They will maintain distance other than for a brief moment when the dog lead gets passed. Please make sure dogs are put on a secure lead and collar that does not slip off. Cats should be in a secure carrier that can be disinfected, so no cardboard boxes or wicker baskets. Please do not try to enter the surgery, even if the door is unlocked. In order to reduce the risk of COVID infection to our staff, clients will only be allowed to enter the premises in exceptional circumstances.

The vet will examine your pet whilst you wait in the car. Make sure you have your mobile phone with enough battery-charge with you, so the vet can talk to you whilst examining the animal.

Normal payment procedures are disrupted during this phase of social distancing. Our staff will instruct you on how to pay over the phone or how to use our mobile card terminal following treatment of your pet.

According to the OIE, the current spread of COVID-19 is a result of human-to-human transmission, and, to date, there is no evidence that companion animals can spread the disease. IDEXX-laboratories evaluated thousands of canine and feline specimens during validation of a veterinary diagnostic test for the coronavirus disease 2019 (COVID-19) and have seen no positive results in pets for SARS-CoV-2, the coronavirus strain responsible for the COVID-19 outbreak in humans.

All these measures are designed to keep you and our staff safe whilst continuing to provide our essential health service for your pets as long as possible. Thank you for your understanding.

Stay safe!

Green Vets.