During the current COVID19 epidemic, Veterinary Surgeries need to carefully balance the health and safety of staff and clients against the duty to provide veterinary care for animals in need.

The RCVS Code of Professional Conduct states that it is the responsibility of vets to take steps to provide 24-hour emergency first aid and pain relief to animals. Even during this epidemic, we will need to continue to carry out this important work. The RCVS believes that veterinary surgeons who are providing this essential work can be considered key workers. Green Vets will therefore remain open to provide this essential service for your pets.

We still operate a 24/7 service for urgent cases. We will never abandon an animal in need.

We would like to ask all our amazing clients who have supported us during the last 16 difficult COVID months, to bear with us a little longer before they can come into our surgery. There is still a legal obligation for everyone to self-isolate if they have come into contact with someone who has tested positive. This remains the law, regardless of a person’s vaccination status. If only one of our team would test positive, we would effectively have to close. Under those circumstances, we would not be able to treat any animals, not even emergencies, and all our clients and their pets would suffer. With the number of cases rising and restrictions being lifted, this is simply a risk we cannot take. We expect to open our doors to clients again sometime soon after 16th August.

Always first ring the surgery on 01904 393 393 so we can give you an allocated slot for your appointment This also applies to collecting medication for your pet. For security and drug-control reasons, medication can not be left outside. It will be handed to you by a member of staff in the car park. Payment can be made through our wireless card-machine.

When you arrive at the surgery, we ask you to wait in the car park and ring us when you have arrived. This applies to collecting medication as well to if your pet needs to come into our clinic.

If your pet needs to be examined or admitted, a member of staff will come out and take your pet off you. They will maintain distance other than for a brief moment when the dog lead gets passed. Please make sure dogs are put on a secure lead and collar that does not slip off. Cats should be in a secure carrier. Please do not try to enter the surgery, even if the door is unlocked. In order to reduce the risk of COVID infection to our staff, clients will only be allowed to enter the premises in exceptional circumstances.

The vet will examine your pet whilst you wait in the car. Make sure you have your mobile phone with enough battery charge with you, so the vet can talk to you whilst examining the animal.

All these measures are designed to keep you and our staff safe whilst continuing to provide our essential health service for your pets as long as possible. Thank you for your understanding.

Stay safe!

Green Vets.